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Launch KMPlayer, go to KMPlex and click create a wallet

You will receive a welcome point of 50,000P when you successfully create a wallet.

Go to KMPlex setting and bottom of screen you will find “Delete account”

After deleting your KMPlex wallet, you cannot immediately re-create a wallet. You will need to wait for 180 days before being able to join again.

In KMPlayer mobile app move to KMPlex than Go to “USE” and click “Global Gift Card”, select card amount and type your email address

Global Gift Card only supports following countries (63 countries)

Argentina, Australia, Austria, Bahrain, Belgium, Brazil, Bulgaria, Canada, Chile, China, Colombia, Croatia, Czechia, Denmark, Egypt, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, South Korea, Kuwait, Latvia, Lebanon, Lithuania, Luxembourg, Malaysia, Mexico, Netherlands, New Zealand, Norway, Oman, Peru, Philippines, Poland, Portugal, Qatar, Romania, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Arab Emirates, United Kingdom, United States of America, Uruguay, Vietnam

Sorry for inconvenience using our service. It appears we have an issue our engineer fixing this issue right now and when it fixed we notify customers.

Once again we are very sorry for inconvenience our service

Please visit support.gogift.com or email support@gogift.com to check your Voucher Code and PIN number 

The event close date will be announce to customer

For support please visit support.gogift.com or email support@gogift.com

Every gift cards are all different expiring dates so when you buy gift card please make sure check each expiring dates.

After purchasing “Global Gift Card” the card delivering your email address, in your email there is “Redeem GIFT CARD” link, click this link and register your gift card and you’ll find all brand list which you can use.

After purchasing “Global Gift Card” the card delivering your email address and you can find 5 step instruction.

Need more details visit: https://www.support.gogift.com/redeem-en

MBL is the cryptocurrency of the MovieBloc project.

MBL can be traded at 11 global cryptocurrency exchanges

Global: Binance, KuCoin, Huobi, Gate.io, Crypto.com, Indodax, MEXC, Tokocrypto, CoinDCX, Pionex, BitGlobal, Mandala Exchange

Korea: Upbit, CoinOne, bithumb

(※ Sending MBL to your Upbit wallet, please make sure you have more than 1,500 MBL)

When you send less than 1,500 MBL per transaction to the Upbit wallet, this transaction does not appear due to Upbit's policy.

Therefore, when sending MBL to your Upbit wallet, please make sure you have more than 1,500 MBL.
Please keep this in mind.

(※ If you want to know more about this policy, please contact Upbit customer service at +82-1588-5682.)

CBK is the cryptocurrency of the Cobak community platform.

You can transfer your point to CBK through the Gate.io exchange

CBK support Polygon network.

If you send wrong address we can’t cancel or refund based on cryptocurrency feature.

(The responsibility for incorrect address with the user, so please double check the address when you send)

The gate.io exchange internal policy, they set a minimum deposit amount. Please contact gate.io and ask their customer support.

To check a transaction in KMPlex, simply click on the point amount at the top of the screen.

Exchangeable date means available dates on which you can exchange points to MBL or CBK.

After 7 days from the date of acquiring points.

Go to your Benefits List and you’ll check a detail of exchangeable date.

Go to “Transaction", click your point transaction and scroll to the bottom of the list. You will find the TXID there.

In the Item Box, you can check the amount of Item (pickaxe) and Item transaction list.

The item (pickaxe) can be used in KMPlex, and by using it, you can get extra points when collecting points.

After obtaining the item (pickaxe), go to the Item Box and click on "use". By doing so, you will receive 5% ~ 20% extra points, which can be repeated three times.

You can use maximum 4 times.

If you do not use Item(pickaxe) it will expire after 10 days.

You can earn an additional 5% bonus points when you use the item (pickaxe).

Go to KMPlex Home and click amount of points and you’ll check transaction.

Go to KMPlex and create a wallet to automatically join the Level service.

To promote your Level, create a wallet and move to Amethyst to get some points.

The Level adjustment is every Tuesday at UTC 00:00.

Level 1
Under 100,000P accumulated for 7 days
Extra reward points 0P

Level 2
More 100,000P accumulated for 7 days
Extra reward points 5,000P

Level 3
More 500,000P accumulated for 7 days
Extra reward points 25,000P

Level 4
More 1,000,000P accumulated for 7 days
Extra reward points 50,000P

Level 5
More 5,000,000P accumulated for 7 days
Extra reward points 250,000P

Level 6
More 10,000,000P accumulated for 7 days
Extra reward points 500,000P

Every Tuesday you can accumulate points maximum of 500,000P

Extra points for each Level

Level 1: 0P

Level 2: 5,000P

Level 3: 25,000P

Level 4: 50,000P

Level 5: 250,000P

Level 6: 500,000P

The Level adjustment is every Tuesday at UTC 00:00.

No, If you want to promote your level you must acquire points through Amethyst.

Please note that mission completion and point management for the Amethyst game are handled directly by the Amethyst platform.

If you have completed the Amethyst game but have not received the points, you will need to contact the Amethyst team for assistance.

KMPlex → Amethyst → Status → choose your game → bottom of the screen click “issue” and ask customer service

The Level adjustment is every Tuesday at UTC 00:00.

Yes, every Tuesday, if you collect points, you'll promote, downgrade, or maintain your level based on the points you earn.

The level-up bonus is provided as a service, so if you do not collect those points, they will be reset on every Tuesday.

The bonus given when acquiring points through video play, YouTube play, music play, and random points varies in ratio for each level.

“play-to-earn” each level extra point ratio

Level 1 - Basic point

Level 2 - Basic point + extra 20%

Level 3 - Basic point + extra 40%

Level 4 - Basic point + extra 60%

Level 5 - Basic point + extra 80%

Level 6 - Basic point + extra 100%

The basic point is for a user to acquire a certain amount of points through "play-to-earn" when user level 1.

Roulette is a game where users use points to obtain extra points and item(Pickaxe)

To play roulette, you need 10,000 points.

No, there is no limit to playing roulette. If you have more than 10,000P, you can play as many times as you want.

The roulette prize includes points(1,000P, 5000P, 10,000P, 30,000P) and Item(pickaxe)

First, use 10,000P, and then you can use free play two times per day by watching advertisements.

Creating a new mission every month on the first day at UTC 00:00.

[Shuffle] replaces all the bingo missions. By using this feature, all the missions are mixed up, making it easier to complete the bingo.

No, missions are randomly positioned when you use the [Shuffle].

You need to 200 points

[Eraser] is when you find a mission difficult to complete, you can instantly skip it by using this feature.

You need 500 points

You can earn 500 points for every completed mission.

When you completed one line of bingo, you will get an Item(pickaxe)

You will get extra 10,000 points.

Users earn points through various activities on the KMPlex service, and they can also exchange points to MBL or CBK.

After creating a wallet, users can collect points through media play, watching ads, roulette, pouring benefits, etc.

Points can be exchanged for MBL or CBK, with a minimum amount of 200,000P required.

Exchange fee is 40,000P for each transaction.

The points will expire after 12 months, based on the dates they were acquired.

Pouring Benefits is provided various services and allows users to earn points. Users can choose each gem's name and play missions to earn points.

Each mission earns a different amount of points, and if the mission is difficult, you can earn more.

We provide various missions such as Visiting a website, purchasing services etc

No, there is no limit to using a mission.

If a user accidentally deletes the application, they can restore their amount and transaction history using the backup.

However, if the user doesn't back up their wallet, they won't be able to retrieve their points and transaction history.

Install KMPlayer application → Click bottom menu KMPlex → Click setting → Go to backup wallet

Go to KMPlex → Click Setting → Click Import Wallet → Cellphone authentication → insert Private Key → import wallet → setting PIN number → enable Bio authentication(optional) Wallet restore completed

If a user loses their Private Key, we cannot restore it. The user only knows Private Key information, so if you lose it, there is nothing we can do.

We highly recommend when you back up your key, please copy the Private Key and send it to your email account etc.

PIN number is set as a 6-digit number and is used for point exchanges, wallet backups, etc.

The PIN number cannot be restored through customer service. If a user loses it, they can use the Private Key to restore the PIN number.

Delete KMPlayer application → re-install KMPlayer application → Click Import wallet → Cellphone authentication → insert Private Key → import wallet → setting PIN number → enable Bio authentication(optional)

Go to KMPlex → Setting → Click [My wallet] → you can check wallet address

Please check the following points if you are not receiving the verification message:

1. If you have enabled blocking of foreign (international) text messages in your mobile carrier or phone settings, please disable the message blocking and try again.
2. Continuous requests for text messages from the same IP address may result in temporary blocking. Please wait for a certain period of time and try again, or attempt the verification process again the next day.


After taking these two measures, if you encounter the same issue, please send the following information to the customer support email (support@kmplayer.com): your phone number, error screenshot, and wallet address.

Maintain Twitter follow for more than 7 days.

If you maintain a Twitter follow for more than 7 days and still haven't received any points, please send your cellphone number and wallet address to customer service(support@kmplayer.com).

When creating an account, a cellphone number is required.

According to our internal policy, creating an account is not allowed with dual SIM or eSIM

If a user changes their cellphone number, they need to send the information to customer service(support@kmplayer.com).

After sending the personal information, we can proceed to change the cellphone number.

Required information:
(Original) cellphone number
(New) cellphone number
Wallet address

The user's usage pattern has been identified as that of a malicious user, and as a result, their account has been suspended.

If you would like to inquire about the detailed reasons for this action, please send the following information to the customer support email at support@kmplayer.com.

Required information:
1. Screenshot of the suspension screen
2. User’s mobile number (including country code)
3. Wallet address

(However, please note that we are unable to provide any assistance regarding fraudulent activities committed by the user, such as withdrawals or exchanges. Additionally, once an account has been suspended, it cannot be reinstated. We kindly ask for your understanding in this matter.)

ADID is the identified advertising information on a cellphone.

When you change the ADID, an alert is displayed. If a user changes the ADID more than three times, it is considered fraudulent activity, and KMPlex services will be suspended.

Please be aware if a user account is suspended, point exchange and account resumption are not allowed.

This message appears when a short AD.

Please try again in 5 minutes.

Thank you